Probably the most specialized of all jewelry store services is the fine art of jewelry repair. Almost any jewelry store will do repair, but doing it correctly takes tremendous skill, expertise and knowledge in the design and manufacture of fine jewelry. In other words, you have to know how this stuff is made in order to fix it. Ballard & Ballard has been making jewelry since 1917, so we know how jewelry is made and what it takes to fix it properly. Unfortunately, we have had a lot of experience in seeing jewelry that was repaired incorrectly with disastrous results, such as the center stone falling out.
The most important part of the repair in to understand what the item is and how it is going to be worn after it is repaired. For example, if it is an everyday piece, more emphasis will go toward strength and durability. If the item is hardly every worn or worn only for a few special occasions a year, the beauty and artistic look of a piece will be first and foremost. Of course it’s the balance between the two that takes patience and understanding.
By and large, most jewelry pieces we repair are worn daily or at least a few times a week. With this heavy wear, all metals, even gold and platinum, are subject to bending, cracking and breakage. A lot of people do not even realize that diamonds, the hardest substance know to man, can break. So when we are standing in front of a customer who is in need of repair for a treasured item, we are going to be very careful to assess what is necessary to do it right.
Now lets talk about lasers. We have entered a new era in the advancement of jewelry manufacture and especially jewelry repair.
We believe wholeheartedly in standing behind what we sell and the expert services that we provide. Our new laser welder has changed the game forever. In the “olden” days (5 years ago) all jewelry had to be repaired using a flaming hot jewelers torch. Well this caused quite a bit of problems for jewelry that had heat sensitive gemstones, such as emeralds, opals, pearls, garnets and just about everything else other than diamonds, rubies and sapphires. We used to have to remove all those stones first, which in most cases would either ruin the item or at least make it very cost prohibitive. Most platinum jewelry had to be repaired using a high karat gold instead of platinum as not to burn the diamonds. But what used to be impossible is now possible. With the laser welder, we can repair almost anything. The repair is twice as strong and in the case of platinum, there is no other way to get a weld that is as good.
Therefore, we guarantee everything we make, repair, and sell for a period of one year from the date of the sale or completion of the repair unless otherwise expressed in writing.
This means we guarantee such things as stones becoming loose or falling out, and that the parts we make, replace or repair will not break in the areas where we did the work.
If at anytime you are not satisfied with a product or service, please notify us immediately. Rest assured that we will take care of the situation promptly and cheerfully.
All of Our Jewelry Repair Services
We perform written appraisals appropriate for insurance appraisal. Each appraisal is performed by a Graduate Gemologist (G.I.A) and comes with a detailed description, a picture of the piece of jewelry and a retail replacement value.
If an item in your jewelry box has gone out of style or you simply want to try something new, bring it to us. We’ll work with your specifications to create something fresh and exciting.
We have 3 repairmen trained in myriad aspects of jewelry repair. We can repair rings, earrings, pendants, chains, pins, bracelets and all those items that other jewelers said could not be done. Setting stones in their original setting or a new style can be done on the premises. We also repair some costume jewelry.
Watch battery replacement and some repairs are done on the premises.
Eye Glass Repair
We repair most types of eyeglasses using our laser welder.
Pearl and Bead Restringing
Pam, our restringing specialist, will custom-string your necklaces or bracelets and will always clean your jewelry before restringing. This can be done in a many different styles and we’re glad to work with you to create the perfect style.
Bridal Registry/Wish Lists
We offer bridal registries to our betrothed customers and also maintain wish lists for any customer who’d like to register special gifts. Whether you want to make sure friends and family know what you’ve been hoping for or you’d just like to keep track of your desires personally, we’re here to help.
Our in-store inside ring engraver will gladly engrave and personalize any ring. This service is performed by machine.
Custom Jewelry Design
Have something unique in mind but can’t find it anywhere? We’re happy to assist you through the process of designing a completely new piece. We’ll ensure the durability of the design as well as the beauty.
This additional service is completely free of charge.