Our Policies

Merchandise can be placed on layaway with a 25% deposit of the purchase price for a period not to exceed 3 months. Extended periods may be granted by management if agreed upon at the time of layaway.

Payments thereafter must be made at least once a month in accordance to the terms. If non-payment occurs for 2 consecutive months, layaway may be cancelled.

If a layaway of a “stock” item is cancelled, then the original deposit and subsequent payments received will be applied to store credit, which can be used toward the purchase of other merchandise or services.

All custom, special orders, sale items, items designated under “as is” or “final” types of sales are subject to forfeiture of all payments received.

Ballard & Ballard offers financing through Synchrony.  Our most popular financing plan is for 12 same as cash zero interest with a monthy payment required.  

Gift cards
We offer gift cards in any denomination

Returns and Exchanges
We will refund or exchange any stock item sold from our showcase within 30 days of purchase, as long as it was not worn or altered from its original showcase condition. Items must be returned in the original gift box with all warranty cards, instructional books, and gemological report papers intact and in good condition. Special orders, custom items, and altered items are non-returnable.

Diamond Inspections
We recommend bringing us your diamond jewelry for inspection every 6 months. We will inspect the prongs to help prevent any possible damage or loss of your gemstones. This inspection service is free. Even though we clean and visually inspect the items, please be advised that this service in no way guarantees that your gemstones will not be lost or damaged.

It is recommended that private insurance to cover the risks of loss or damage. We can provide you an affordable referral of accredited insurance carriers.

Tightening stones
In addition to having your diamonds inspected, we recommend tightening each stone by one of our trained jewelers periodically depending on the wear of the item. The extra fee charged to check and tighten stones will warranty against loss of stones under 0.50ct for a period of one year as long as each stone has 4 or more prongs and is not lost due to abuse or damage.

Again, we recommend that private insurance to cover the risk of loss or damage not covered by our check and tightening warranty, such as diamonds of size .050ct or larger or diamonds that are not set with at least 4 individual prongs. 

We are happy to provide you with a free insurance appraisal on your purchase.

Custom Work
All custom jewelry is nonrefundable and requires a 30% deposit before the work begins. Full payment upon receipt of custom work will denote the client’s complete satisfaction.

Diamond Origin
We guarantee that all of our diamonds to be conflict-free and purchased from respected members of the diamond community, who comply with the “Best Practice Principles” established in the Kimberly Process.