The most specialized of jewelry services is the fine art of repair. Almost every store will offer some part of repair, but doing it correctly takes tremendous skill, expertise, and knowledge in the design and manufacturing of fine jewelry. We have been making jewelry since 1917 so we know what it takes to provide proper jewelry repair services. We believe wholeheartedly in standing behind what we sell, and with our expert services we guarantee your pieces can be kept in useable condition for decades to come.
Merchandise can be placed on layaway with a 25% deposit of the purchase price for a period not to exceed 3 months. Extended periods may be granted by management if agreed upon at the time of layaway.Payments thereafter must be made at least once a month in accordance to the terms. If non-payment occurs for 2 consecutive months, layaway may be cancelled.If a layaway of a “stock” item is cancelled, then the original deposit and subsequent payments received will be applied to store credit, which can be used toward the purchase of other merchandise or services.All custom, special orders, sale items, items designated under “as is” or “final” types of sales are subject to forfeiture of all payments received.
Ballard & Ballard offers financing through Synchrony. Our most popular financing plan is for 12 months same as cash with zero interest & a monthly payment requirement.
Returns & Exchanges
We will refund or exchange any stock item sold from our showcase within 30 days of purchase, as long as it was not worn or altered from its original showcase condition. Items must be returned in the original gift box with all warranty cards, instructional books, and gemological report papers intact and in good condition. Special orders, custom items, and altered items are non-returnable.
Free Jewelry Inspections
We recommend bringing us your jewelry for inspection every 6 months. We will inspect the prongs to help prevent any possible damage or loss of your gemstones. This inspection service is free. Even though we clean and visually inspect the items, please be advised that this service in no way guarantees that your gemstones will not be lost or damaged.It is recommended that private insurance to cover the risks of loss or damage. We can provide you an affordable referral of accredited insurance carriers.
In addition to having your jewelry inspected, we recommend tightening each stone by one of our trained jewelers periodically depending on the wear of the item. The extra fee charged to check and tighten stones will warranty against loss of stones under .50ct for a period of one year as long as each stone has 4 or more prongs and is not lost due to abuse or damage.Again, we recommend that private insurance to cover the risk of loss or damage not covered by our check and tightening warranty, such as diamonds of size .50ct or larger or diamonds that are not set with at least 4 individual prongs.
We guarantee that all of our diamonds to be conflict-free and purchased from respected members of the diamond community, who comply with the “Best Practice Principles” established in the Kimberly Process.
We offer gift cards in any denomination.
Have Questions About Our Policies?
Buying jewelry is a big decision, and we want you to feel confident when you decide to make a purchase. Please ask any questions you may have. We are happy to answer them for you!